Dear partners and customers,
Unfortunately, we have some sad news to share with you. Over the weekend, a factory fire in the early morning hours severely damaged our manufacturing facility in Brendale. We are relieved to inform you that there were no staff in the building and everyone is safe. Thanks to the actions of the Queensland Fire Department, the building is now safe to enter and a recovery operation is underway.
We are working diligently to manage the situation, our main goal being to ensure the continuity of delivery of goods and services to our customers.
Our project teams remain committed to providing you with services and support. Our relationship with you is crucial to us, and we want to assure you that we are leveraging all available resources to swiftly assess the situation and take appropriate action to return to full operation. If you have any immediate concerns or questions, please do not hesitate to reach out to your project contact, Simon (firstname.lastname@example.org) or our support team at email@example.com.
We appreciate your understanding and patience during this challenging time. We remain committed to transparency and open communication and will continue providing timely updates as we gather more information.
Thank you for your continued trust in us. We look forward to overcoming this setback together and emerging stronger.
Your Elexon Mining Team